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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John LoGuirato

March 20, 2025

5  out of  5
rating by John LoGuirato
"They're always really helpful. Not only when adding/removing vehicles, but even just to consult and discuss coverage options on my families plan. Working with Sierra Medwig has been a joy and she's come through for me a few times quickly when I needed assistance."
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Sergio toro

March 1, 2025

5  out of  5
rating by Sergio toro
"Maya at State Farm was awesome! She was super helpful, friendly, and made sure I understood everything. I really appreciated how patient she was and how easy she made the whole process. Definitely recommend working with her."
We responded:
"Thank you Sergio! Maya is the best!"
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Teury R Nuesi

February 26, 2025

5  out of  5
rating by Teury R Nuesi
"I'm a customer since 2013 thanks to agent Del Carmen that help me out when I was looking for car insurance, always been able to reach out to State Farm offices and get any question about my bill answered even when... Adding or make any changes done same pretty much."
We responded:
"Thank you Teury! Maya is exceptional with her customer service!"
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Pablo Alexander

February 20, 2025

5  out of  5
rating by Pablo Alexander
"Best customer service I ever had in my life, Maya helped me out in everything that I needed and gave me the best treatment, making sure I was having the best and easiest experience."
We responded:
"Thanks!! Maya makes it easy!!"
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Megan Reynolds

February 20, 2025

5  out of  5
rating by Megan Reynolds
"Maya was very kind and extremely helpful with finding the best rates for my car insurance. She was very thorough and answered any questions that I had no problem. After a bad experience with prior insurance companies, Maya truly changed my perspective and was very patient. Thank you so much!"
We responded:
"Much appreciated the kind words! "
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Richard Cruz

February 14, 2025

5  out of  5
rating by Richard Cruz
"Sierra worked with me to get coverage at a better rate than my current car/renter's policy with Geico. Competent and easy to talk to - highly recommend!"
We responded:
"Sierra makes sales process easy!"
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michael montemarano

January 10, 2025

5  out of  5
rating by michael montemarano
"Excellent experience. Amazing customer service and friendly staff. Was a pleasure to deal with."
We responded:
"Best staff ever! Thanks Michael!"
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Debbie Wood

January 10, 2025

5  out of  5
rating by Debbie Wood
"I had the pleasure of having sierra as my rep she is amazing she help me with all my needs and my family. I am so thankful that I have her . I’ve had other insurance company’s before but she is the best! She made me feel so comfortable speaking with her , she is so sweet and caring. So thank you sierra for making me feel special and helping out my family.."
We responded:
"Thank you Debbie! Sierra is exceptional at her job! "
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Matthew Brown

January 3, 2025

1  out of  5
rating by Matthew Brown
"UPDATE!!! Over a month later after cancelling my policy, the agency still has not refunded my money. They say they sent it (no tracking!). Maya has absolutely been no help. The owner has been absolutely non existent. I worked with USPS and they did not receive it. Photo evidence of everything sent to my house. Maya and the team had a complete lack of care and my missing $1,000. Called State Farm directly and they cannot help. State Farm literally stole my money, made this process a living nightmare and showed 100% lack of empathy. Started using State Farm for homeowners insurance and everything was fine. Submitted pictures and my home inspection, no issues. After weeks after my closing, State Farm is now claiming my roof is in bad shape. 60% of the roof is brand new and the other half is in GREAT shape. They said they wanted pictures. I sent them and now I get a call saying they are declining me unless I get a roof cleaning and take more pictures… IN THE MIDDLE OF WINTER. They don’t work with you, they’re extremely unprofessional and I should NOT be having this issue. AFTER they approved me and I paid. Now I’m stuck searching for someone else. They’re absolutely terrible people."
We responded:
"Hi Matthew! My apologies that you had to go through this but it was strictly underwriting decision based on the third party inspection. We only bind the policy but there is a strict review process performed on the corporate level. It is partly due to increased number of claims due to lack of maintenance of properties. I am not implying that your property has not been in top shape, but insurance carriers, including State Farm, has become very strict with their criteria. Personally, I would like to write and keep all the business, but when decisions are made by the people above my office, we have limited options when it comes to appeals or reversing them. Once again, hope you can understand that there was no ill intention of bait and switch or anything like that. At the end, I lost a client - no one really wins here. Hope all works out and good luck with your home! REPLY TO YOUR SECOND ONE: My office and especially Maya has been very prompt with responses and trying our best to help you with this predicament. My office does not control refunds since they come directly from corporate office in Bloomington Illinois. I also do not control if the refunds have tracking number on them. Corporate uses USPS and no tracking but since you said you hadn’t received it, a stop was placed on last check and new check is on its way. Scott, my office manager, will be calling you shortly to go over details. It you have any other complaints you can email me directly at John.pawlowski.yrqn@statefarm.com and I will bring it up the corporate chain. Thank you!!"
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Adri Urbina

November 8, 2024

5  out of  5
rating by Adri Urbina
"Maya da servicio muy bueno y es bien amable. Siempre está dispuesta ayudarme con cualquier pregunta que tengo. La súper recomiendo:)"
We responded:
"Thank you Adri! Maya is top notch!"
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Barry S

October 30, 2024

5  out of  5
rating by Barry S
"Excellent insurance company and staff are VERY professional! Especially, Scott Kesner ,Adolfo Lopez and Tiffany Bartonik. Looking forward to years of GOOD service with this company!"
We responded:
"Thank you Barry!! We strive to be the best!"
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Jose Manuel Pimentel Minaya

October 24, 2024

5  out of  5
rating by Jose Manuel Pimentel Minaya
"Buen servicio Maya del carmen"
We responded:
"Maya is the best!!"
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carolinda santos

October 23, 2024

5  out of  5
rating by carolinda santos
"Fui y me resolvieron mi situacion inmediatamente. Me respondieron todas mis preguntas y me ayudaron con mucha cortesia. Lo recomiendo 100%."
We responded:
"Thank you! "
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Enrique Prado

October 23, 2024

5  out of  5
rating by Enrique Prado
"Mi experiencia en este lugar ha sido una de las mejores en cuanto atencion al cliente y resolución de dudas por parte de mi agente Maya Del Carmen sin duda alguna una experiencia completamente satisfactoria."
We responded:
"Thank you Enrique! We only give the best!"
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jose miguel arias polanco

October 23, 2024

5  out of  5
rating by jose miguel arias polanco
"Estoy muy agradecido con el servio y el trato de todo el personal en especial de la SR. MAYA DEL CARMEN la cual es muy eficiente en su trabajo sin duda alguna un 10/10 gracias mil !!!!!"
We responded:
"Much appreciated Jose!!"
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James Grimaldi

October 3, 2024

2  out of  5
rating by James Grimaldi
"Why did you raise the premiums. My license is Clean and no DUI OR DWI,OR anything else.plus took a course. Unless you don't like older people! Just don't understand."
We responded:
"Hi James, the reason why your insurance went up is because your renewal occurred after State Farm had a statewide rate increase approved by Insurance Division of NYS Department of Financial Services. That happened on April 29th. I hope you can understand that my office had nothing to do with that decision. It is made on corporate level along with State representatives. It has nothing to do with your driving record nor age. It affects everyone equally. Main driver is inflation. Please call my office and we can go to more details."
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Amanda Foley

September 17, 2024

5  out of  5
rating by Amanda Foley
"Truly like a good neighbor…we’ve been with them for years and the personalized attention, ease and quality of service is light years better than I’ve had with larger internet companies. Theres always someone to speak to directly right away and they’re always ready to help."
We responded:
"Thank you Amanda!"
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Wendy Lyn

August 23, 2024

5  out of  5
rating by Wendy Lyn
"I called with a couple questions and had Sierra help me. She was very very helpful and her personality was amazing and very easy to talk to. I will definitely call her again whenever I have a question or need help with something...she's awesome!!!"
We responded:
"Thank you Wendy!!"
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Brian Webb

August 6, 2024

5  out of  5
rating by Brian Webb
"Times when I was not able to pay my bill on time they were very accommodating."
We responded:
"Much appreciated Brian!"
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Iris Rivera

June 18, 2024

5  out of  5
rating by Iris Rivera
"I called this afternoon to find out why my bill had increased almost 20%!! I thought I was going to get an automated robot (as I always do when I call to get any type of information for questions I have). Instead, I got the best customer service I have received in a very long time. I spoke to Sierra Medwig - she was knowledgeable, kind and patient. She gave me several suggestions and walked me through steps on how I could save some money. From a Human Resources perspective (I'm in the HR field) these are the type of employees that we need to make happy and value them for the work they do. Sierra is definitely one of the best I've spoken to in a long time!!!"
We responded:
"Thank you for your kind words! Sierra is fantastic and a true asset for my office! "
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Matthew R

June 15, 2024

5  out of  5
rating by Matthew R
"Although I had issues with my State Farm Auto Policy, Sierra Medwig did a wonderful job of helping me through the whole process. She was very patient and prompt with all of her replies. Between the phone calls, texts, emails and the challenges I had with fixing issues, getting documentation and starting a new policy, Sierra was there the whole way and helped to relive the stress I was feeling. If it wasn't for her, I would have given up on State Farm. So, thank you Sierra... thank you so very, very much. Everything you did was and will be very much appreciated. Matthew Russell East Islip, NY"
We responded:
"Thank You Matthew! Sierra truly is one of a kind "
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Kathie Russo

April 5, 2024

5  out of  5
rating by Kathie Russo
"Thankfully, I have not had the need to contact the office often but every time I had questions or concerns, the staff and agent were always very responsive and helpful. I certainly appreciate their knowledge and good advice. It's a pleasure working with them."
We responded:
"Thank you Kathie! We are always here for you!"
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Taylor Schlueter

March 29, 2024

5  out of  5
rating by Taylor Schlueter
"As a first time home buyer I was extremely nervous about getting proper home insurance. Scott and Sierra made this process so easy! They answered every single question I had helped me get exactly what I needed, and I couldn’t thank them more. I will forever recommend them to anyone for their insurance needs."
We responded:
"Thank you for your kind words!"
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Dasiris Ramirez

March 25, 2024

5  out of  5
rating by Dasiris Ramirez
"Amazing customer service! Ronald assisted me in the setup of home owners insurance."
We responded:
"Thank you Dasiris! "
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Malissa Munoz

February 23, 2024

5  out of  5
rating by Malissa Munoz
"Tyler is always on top of things, very thorough and always pleasant to deal with."
We responded:
"Tyler is amazing at his craft! Thank you! "