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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Brown

Matthew Brown

November 20, 2024

1  out of  5
rating by Matthew Brown
"Started using State Farm for homeowners insurance and everything was fine. Submitted pictures and my home inspection, no issues. After weeks after my closing, State Farm is now claiming my roof is in bad shape. 60% of the roof is brand new and the other half is in GREAT shape. They said they wanted pictures. I sent them and now I get a call saying they are declining me unless I get a roof cleaning and take more pictures… IN THE MIDDLE OF WINTER. They don’t work with you, they’re extremely unprofessional and I should NOT be having this issue. AFTER they approved me and I paid. Now I’m stuck searching for someone else. They’re absolutely terrible people."
We responded:
"Hi Matthew! My apologies that you had to go through this but it was strictly underwriting decision based on the third party inspection. We only bind the policy but there is a strict review process performed on the corporate level. It is partly due to increased number of claims due to lack of maintenance of properties. I am not implying that your property has not been in top shape, but insurance carriers, including State Farm, has become very strict with their criteria. Personally, I would like to write and keep all the business, but when decisions are made by the people above my office, we have limited options when it comes to appeals or reversing them. Once again, hope you can understand that there was no ill intention of bait and switch or anything like that. At the end, I lost a client - no one really wins here. Hope all works out and good luck with your home!"
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Adri Urbina

November 8, 2024

5  out of  5
rating by Adri Urbina
"Maya da servicio muy bueno y es bien amable. Siempre está dispuesta ayudarme con cualquier pregunta que tengo. La súper recomiendo:)"
We responded:
"Thank you Adri! Maya is top notch!"
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Barry S

October 30, 2024

5  out of  5
rating by Barry S
"Excellent insurance company and staff are VERY professional! Especially, Scott Kesner ,Adolfo Lopez and Tiffany Bartonik. Looking forward to years of GOOD service with this company!"
We responded:
"Thank you Barry!! We strive to be the best!"
Profile photo of Jose Manuel Pimentel Minaya

Jose Manuel Pimentel Minaya

October 24, 2024

5  out of  5
rating by Jose Manuel Pimentel Minaya
"Buen servicio Maya del carmen"
We responded:
"Maya is the best!!"
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carolinda santos

October 23, 2024

5  out of  5
rating by carolinda santos
"Fui y me resolvieron mi situacion inmediatamente. Me respondieron todas mis preguntas y me ayudaron con mucha cortesia. Lo recomiendo 100%."
We responded:
"Thank you! "
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Enrique Prado

October 23, 2024

5  out of  5
rating by Enrique Prado
"Mi experiencia en este lugar ha sido una de las mejores en cuanto atencion al cliente y resolución de dudas por parte de mi agente Maya Del Carmen sin duda alguna una experiencia completamente satisfactoria."
We responded:
"Thank you Enrique! We only give the best!"
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jose miguel arias polanco

October 23, 2024

5  out of  5
rating by jose miguel arias polanco
"Estoy muy agradecido con el servio y el trato de todo el personal en especial de la SR. MAYA DEL CARMEN la cual es muy eficiente en su trabajo sin duda alguna un 10/10 gracias mil !!!!!"
We responded:
"Much appreciated Jose!!"
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James Grimaldi

October 3, 2024

2  out of  5
rating by James Grimaldi
"Why did you raise the premiums. My license is Clean and no DUI OR DWI,OR anything else.plus took a course. Unless you don't like older people! Just don't understand."
We responded:
"Hi James, the reason why your insurance went up is because your renewal occurred after State Farm had a statewide rate increase approved by Insurance Division of NYS Department of Financial Services. That happened on April 29th. I hope you can understand that my office had nothing to do with that decision. It is made on corporate level along with State representatives. It has nothing to do with your driving record nor age. It affects everyone equally. Main driver is inflation. Please call my office and we can go to more details."
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Amanda Foley

September 17, 2024

5  out of  5
rating by Amanda Foley
"Truly like a good neighbor…we’ve been with them for years and the personalized attention, ease and quality of service is light years better than I’ve had with larger internet companies. Theres always someone to speak to directly right away and they’re always ready to help."
We responded:
"Thank you Amanda!"
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Wendy Lyn

August 23, 2024

5  out of  5
rating by Wendy Lyn
"I called with a couple questions and had Sierra help me. She was very very helpful and her personality was amazing and very easy to talk to. I will definitely call her again whenever I have a question or need help with something...she's awesome!!!"
We responded:
"Thank you Wendy!!"
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Brian Webb

August 6, 2024

5  out of  5
rating by Brian Webb
"Times when I was not able to pay my bill on time they were very accommodating."
We responded:
"Much appreciated Brian!"
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Iris Rivera

June 18, 2024

5  out of  5
rating by Iris Rivera
"I called this afternoon to find out why my bill had increased almost 20%!! I thought I was going to get an automated robot (as I always do when I call to get any type of information for questions I have). Instead, I got the best customer service I have received in a very long time. I spoke to Sierra Medwig - she was knowledgeable, kind and patient. She gave me several suggestions and walked me through steps on how I could save some money. From a Human Resources perspective (I'm in the HR field) these are the type of employees that we need to make happy and value them for the work they do. Sierra is definitely one of the best I've spoken to in a long time!!!"
We responded:
"Thank you for your kind words! Sierra is fantastic and a true asset for my office! "
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Matthew R

June 15, 2024

5  out of  5
rating by Matthew R
"Although I had issues with my State Farm Auto Policy, Sierra Medwig did a wonderful job of helping me through the whole process. She was very patient and prompt with all of her replies. Between the phone calls, texts, emails and the challenges I had with fixing issues, getting documentation and starting a new policy, Sierra was there the whole way and helped to relive the stress I was feeling. If it wasn't for her, I would have given up on State Farm. So, thank you Sierra... thank you so very, very much. Everything you did was and will be very much appreciated. Matthew Russell East Islip, NY"
We responded:
"Thank You Matthew! Sierra truly is one of a kind "
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Kathie Russo

April 5, 2024

5  out of  5
rating by Kathie Russo
"Thankfully, I have not had the need to contact the office often but every time I had questions or concerns, the staff and agent were always very responsive and helpful. I certainly appreciate their knowledge and good advice. It's a pleasure working with them."
We responded:
"Thank you Kathie! We are always here for you!"
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Taylor Schlueter

March 29, 2024

5  out of  5
rating by Taylor Schlueter
"As a first time home buyer I was extremely nervous about getting proper home insurance. Scott and Sierra made this process so easy! They answered every single question I had helped me get exactly what I needed, and I couldn’t thank them more. I will forever recommend them to anyone for their insurance needs."
We responded:
"Thank you for your kind words!"
Profile photo of Dasiris Ramirez

Dasiris Ramirez

March 25, 2024

5  out of  5
rating by Dasiris Ramirez
"Amazing customer service! Ronald assisted me in the setup of home owners insurance."
We responded:
"Thank you Dasiris! "
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jenny

March 13, 2024

5  out of  5
rating by jenny
"I am very pleased with the professionalism and the efficiency of the staff over at John Pawlowski State Farm Insurance."
We responded:
"Thank you Jenny! My office strives for excellence and to provide the best customer service. "
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Malissa Munoz

February 23, 2024

5  out of  5
rating by Malissa Munoz
"Tyler is always on top of things, very thorough and always pleasant to deal with."
We responded:
"Tyler is amazing at his craft! Thank you! "
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Jtinstun77

February 5, 2024

3  out of  5
rating by Jtinstun77
"Update, Still getting billed from state farm for a policy I canceled 3 weeks ago... Problems I've had here never happened to me before (I've been driving for 30yrs). Rate switching. They lead you in with one rate then it changes... Nice people, but shouldn't be telling me different prices! Got a huge increase with my current insurance. I got a quote from state farm that was alot less. The guy helping me was very nice and friendly and he did help me find a better policy and price. I had to take a defensive driving class (which was fine) and get a health exam for the life insurance (which is normal).... But, then the rate changed, and they said I needed to get in touch with old insurance and get some paperwork from an old accident. The rate they quoted me was nowhere to be seen anymore. It wasn't even in the ballpark. It went higher than my current rate. So we decided to cancel all the polices. This took a little bit of time with some back and forth emails. After the cancel I still received emails about the life, saying I needed to see there doctor to get checked out.... And the auto I got sent me bills for the next month. I was told 10 or so business days to get a refund. Got the life check sent to me as the refund in about a week. The auto, still waiting. It's been 3 weeks since I canceled, but no refund. The due date has passed on new policy, and I've gotten an automated call asking for payment. I get emails stating my bill is past due. Called the office and they said it could take more time...!? I'm glad I didn't save a credit card to file, because I'd be paying for 2 auto policies. They tried to put it on the card I started with, but it didn't go through. Maybe I'm over reacting, but it seems like a huge pain to cancel an auto policy. Especially one I never started.... Be careful here, people are fine, but the practice is iffy @ best. Bait n switch-ish feels from this place. A reluctant 3 star here, because the people were really good only"
We responded:
"Hi Justin, due to the accident and how Geico described the accident on their end to DMV, the final pricing was adjusted. At the point of binding coverage we included all the information on hand but unfortunately State Farm underwriting re-rated the policies because of that claim. I hope you can understand it is out of our office hands at that point. It is strictly corporate decision. We flat cancelled your policies and refund comes directly from State Farm and not our office. My apologies it did not work out!"
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Vincent

January 19, 2024

5  out of  5
rating by Vincent
"We are very pleased with the service from the entire staff at the John Pawlowski Agency. I came because of the cost I remain a because of the customer service. Thanks to all there!"
We responded:
"Thank you Vincent!"
Profile photo of Adah Habib

Adah Habib

January 11, 2024

5  out of  5
rating by Adah Habib
"Sierra Medwig was wonderful in explaining everything to me. She was very patient and a total sweetheart!"
We responded:
"Thank you for the review! SIERRA is the best! "
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Kimberly Perez

December 21, 2023

5  out of  5
rating by Kimberly Perez
"I honestly cannot believe the amount of times I’ve contacted State Farm. Every issue is solved smoothly and in the simplest form. I appreciate this company tremendous supports. It is hard getting good help. I know I chose the right Company. It is especially a pleasure when I call and speak to in my opinion. The best employee they have, Sierra Medwig. Sierra is a pleasant, friendly person who has been super helpful always."
We responded:
"Thank you Kimberly! Sierra is the best!!"
Profile photo of Ken Kortright

Ken Kortright

December 13, 2023

5  out of  5
rating by Ken Kortright
"What an awesome office. Great people, helpful and John is one of the best State Farm agents."
We responded:
"Thank you Kenny!!"
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Tiffany LePage

November 3, 2023

5  out of  5
rating by Tiffany LePage
"I’ve had my insurance with this agency for a few years now. Scott is always so helpful and honest! He helped me with my life insurance policies, which he is very knowledgeable about, along with auto and home insurance. Thanks for all your help, Scott!"
We responded:
"Thank you Tiffany! Hope all is well!! "
Profile photo of TTH 27

TTH 27

October 24, 2023

5  out of  5
rating by TTH 27
"I have a renters insurance policy with John Pawlowsi and his State Farm office located at 4910 Sunrise Highway, Sayville, NY. John and his staff along with the Office Manager, Sierra Medwig, provide professional, detailed and efficient service. I've had my policy for many years and recently needed to make use of it due to an event in my home that caused major damage. I contacted Sierra and I was pleased with the information she provided me to intiate the claims process. From beginning to end, everything went smoothly. I highly recommend John Pawlowski and his knowledgeable and customer friendly staff for your insurance needs. I'd like to extend a heartfelt thank you to all for their courteous assistance and making my experience an easy one. Tracy Todd Hunter"
We responded:
"Thank you Tracy! We do have very knowledgeable staff and Sierra is great at what she does!"